e5 Automated Work Allocation
Improve efficiency and customer satisfaction by continuously monitoring work against deadlines.
e5 GetNext ensures the most urgent work is presented to workers qualified to process it.
Using SLA’s assigned to work queues, e5 sends the work item closest to SLA deadline to a user equipped to process it.
When work is launched the clock starts counting down. e5 uses the SLA to work out which work is approaching SLA deadline.
Managers and workers to see what happens, when it happens using SLA monitors. Allocate staff to problem areas on the fly.
e5 gives supervisors the power to escalate, suspend or prioritise work.
Graphic monitors show work by area and against deadline.
Use these to redistribute work to maximise efficiency.